Legal Documents

CasinoApp Terms & Conditions — Complete information on your rights and responsibilities

This page covers all the terms and conditions governing your use of CasinoApp. Reading it before creating an account is strongly in your own interest.

Last Updated: July 2026

Introduction & General Information

Welcome to CasinoApp. By using this website and mobile app, you agree to all the terms and conditions set out below. We understand that reading through legal terms takes time, but knowing your rights and responsibilities is genuinely important.

CasinoApp is a legitimate platform operating under the license of an international online gaming regulatory authority. Our services are strictly for individuals aged 18 and above. Participation by minors is strictly prohibited, and CasinoApp reserves the right to take legal action in such cases.

Important: These terms and conditions are subject to change at any time. If changes are made, you will be notified via your registered email or phone. We recommend checking this page regularly.

Account Rules & Regulations

One Account Policy

Each individual may only hold one account on CasinoApp. If multiple accounts are found to be operated by the same person, all accounts will be closed and all accumulated bonuses will be forfeited. The principal deposit will be refunded, but any winnings derived from bonuses will be voided.

Providing accurate information is mandatory

During registration, you must provide accurate and truthful information — including your name, date of birth, phone number, and contact address. Accounts created with false information may be closed at any time.

KYC Verification

CasinoApp may require KYC (Know Your Customer) verification before processing withdrawals above a certain threshold or in cases of suspected suspicious activity. This may involve submitting a copy of your national ID or passport. Withdrawals may be placed on hold until verification is complete.

Account Security Responsibility

Keeping your account password confidential is your responsibility. Do not share it with anyone. If you notice any unauthorized activity on your account, contact support immediately.

Please note: CasinoApp will never ask for your password by phone or message. Anyone requesting your password is attempting to defraud you.

Bonuses & Promotional Offers

General Bonus Terms & Conditions

All CasinoApp bonuses are subject to turnover requirements. Turnover means the bonus amount must be wagered a specified number of times before it becomes eligible for withdrawal. Each bonus carries its own turnover rate, which is stated on the relevant offer page.

Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳500 is required to qualify. The bonus is valid for 30 days — if the turnover requirement is not met within this period, the bonus will be forfeited.

Cashback Offers

Weekly cashback is calculated every Monday and credited to your balance. Cashback bonus turnover requirements are generally lower than standard bonuses — check the specific offer page for details.

Bonus Abuse

Any attempt to claim bonuses through multiple accounts, different IP addresses, or false information may result in account suspension. Using bonuses for arbitrage betting or guaranteed-win strategies is strictly prohibited.

Please Note: Depositing without reading the bonus terms may cause issues later. If you have any doubts, contact support first.

Payment, Deposit & Withdrawal Policy

Deposit Rules

The minimum deposit on CasinoApp is ৳200. The maximum daily deposit limit depends on your account type and KYC status. There are no additional fees on deposits — the full amount you send will be credited to your balance.

Withdrawal Rules

The minimum withdrawal amount is ৳200. Standard accounts can withdraw up to ৳50,000 per day. VIP members enjoy a significantly higher limit. Withdrawal requests are typically processed within 2–3 minutes, though verification may occasionally take longer.

Withdrawing from Bonus Balance

Bonus funds cannot be withdrawn until the turnover requirement has been met. Once completed, the bonus is converted into your main balance and can be withdrawn normally.

Fraudulent Transactions

If evidence of chargebacks, money laundering, or any other illegal financial activity is found, CasinoApp will immediately suspend the account and reserves the right to report the matter to the relevant legal authorities.

Gaming Rules & Fair Play Policy

RNG & Fairness Certification

All games on CasinoApp use a certified Random Number Generator (RNG), meaning every game outcome is entirely fair and random. Independent third-party auditors regularly review this system to confirm there is no manipulation of any kind.

Technical Issues

If a game is interrupted due to server or network issues, CasinoApp will determine whether to refund the bet for that round. Exploiting any technical error to gain an unfair advantage is a violation of these terms.

Sports Betting Rules

In Sports Betting, a bet can be cancelled before the match kicks off. Once the match has started, no cancellations are allowed. For live betting, any bets placed before a market is suspended will remain valid.

Betting Limits

Minimum and maximum betting limits apply to every game and Sports Betting market. CasinoApp reserves the right to review unusually large bets.

Responsible Gaming & Self-Exclusion

CasinoApp believes gaming is for entertainment, not addiction. That's why the platform provides a range of tools to help you stay in control of your gaming behaviour.

  • Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
  • Session Time Limit: Decide how long you will play each session before you begin.
  • Loss Limit: Automatically ends a session once a set loss limit has been reached.
  • Cooling-Off Period: Take a temporary break ranging from 24 hours to 30 days.
  • Self-Exclusion: If you wish to take an extended break from gaming, you can apply for self-exclusion through our support team.

Our support team proactively reaches out if any user shows signs of problematic gaming behavior. To learn more, Responsible Gaming Page View.

Intellectual Property & Copyright

All intellectual property on CasinoApp — including the website, mobile app, logo, design, game content, and written materials — belongs to CasinoApp. No part of these may be copied, redistributed, or used for commercial purposes without prior written permission.

Content from third-party game software providers (such as Evolution and Pragmatic Play) remains the intellectual property of those respective companies. CasinoApp offers these games solely as a licensed partner.

Liability & Limitations

CasinoApp's Limitation of Liability

CasinoApp is not directly liable for any disruption to games or transactions caused by loss of internet connection, third-party payment gateway issues, or other external factors. However, we will make every effort to assist you in such situations.

User Responsibilities

It is your responsibility to verify whether online gaming is legal in your country or region of residence. CasinoApp is not liable for any use of the platform in violation of local laws.

Right to Modify Services

CasinoApp reserves the right to modify or discontinue any game, bonus, payment method, or other service at any time. Users will be notified in advance of any major changes.

Privacy Policy Summary

CasinoApp is committed to protecting your personal information. We do not sell your data to third parties. Only the information necessary to operate our services is collected. For more details, please see our Privacy Policy Page View.

  • Data secured with SSL 256-bit encryption
  • Information is not disclosed without regulatory authority direction
  • You have the right to request deletion of your data

Account Closure & Terms Violations

CasinoApp reserves the right to close an account without notice in any of the following cases:

  • Registration with False Information
  • Managing Multiple Accounts
  • Bonus Policy Abuse
  • Fraudulent Financial Activity
  • Attempting to access or interfere with another user's account
  • Threatening or Disrespectful Behaviour Towards the Support Team

Users may also close their account at any time. In such cases, the main balance will be returned via the registered payment method, but any bonus with an incomplete turnover requirement will be forfeited.

Please note: Once an account is closed, it cannot be reopened — so please speak with support before making that decision.

Governing Law & Dispute Resolution

CasinoApp operates in accordance with international gaming regulatory guidelines. In the event of a dispute, an initial resolution will be sought through CasinoApp's customer support. If support is unable to resolve the matter, it will be referred to a neutral third-party mediator.

By agreeing to these Terms & Conditions, the user is also deemed to have consented to the dispute resolution process outlined above.

Why Are CasinoApp's Terms Fair?

We believe transparency is the best policy. That's why our terms are written in plain, straightforward language.

In plain English

Instead of complex legal language, we've written these terms to be clear and easy for everyone to understand.

No hidden terms

All terms related to bonuses, withdrawals, and accounts are stated transparently.

User Protected

These terms don't just protect CasinoApp — they equally safeguard the rights of our users.

Advance Notice of Changes

Users will be notified in advance via SMS and email whenever the terms and conditions are updated.

Support for Any Query

If any part of the terms is unclear, feel free to ask our 24/7 Bangla support team directly.

Licensed & Audited

International regulatory bodies regularly monitor CasinoApp's policies and operations.

FAQs

Answers to some common questions about the terms.

When you open a new CasinoApp account, a welcome bonus is automatically credited on your first deposit — no code or separate application needed. Deposit a minimum of ৳500 and receive a 100% match bonus of up to ৳10,000. Once the bonus is added to your balance, you'll need to meet a turnover requirement — typically 15–20x the bonus amount in wagers. Once completed, the full amount becomes withdrawable. The bonus is valid for 30 days, so it's worth getting started soon after registering.

Withdrawals from CasinoApp are generally very fast — transfers to Mobile Pay or Nagad typically arrive within 2 to 3 minutes. During late hours or peak times, it may occasionally take up to 5–10 minutes. The minimum withdrawal amount is ৳200. If KYC verification is pending or the withdrawal is for a large amount, additional time may be needed for account verification — contacting support in that case will speed things up. Bonus balances with incomplete turnover requirements cannot be withdrawn; only your main deposit and fully cleared winnings are eligible.
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